Keeping You Safe and Secure
Our security, stewards, and front-of-house team are all here to make sure you have an incredible experience in our venue. Please don't hesitate to contact any of them with any questions you may have and if they see you looking lost or confused, they may pop over to check-in with a friendly smile.
Our friends at GMP are on-hand to keep an eye on things and provide additional resource to our already robust security operation. They're all very approachable, so please do have a chat with them about what they're up to.
Lastly, we do ask you to tell us if you feel something isn’t right. Either mention it to a steward, a security guard or a friendly police officer. Please don’t ever worry about reporting anything that doesn’t feel quite right, no matter how minor. If you do see something suspicious, please let a member of staff know as soon as possible or call the confidential Anti Terrorist Hotline on 0800 789 321. If it's an emergency, always call 999.
What is your bag policy?
We don’t allow large bags into the venue for security reasons. You will be allowed to take small handbags in with you, as long as they are no larger than A4 in size. We have a one bag per person policy. Backpacks, travel cases, laptop bags and large tote bags are not permitted inside the venue.
There will be limited bag storage on site, priced from £15. This facility is located on Sir Howard Bernstein way, opposite Gate J in the Orange Car Park on the Etihad Campus.
How do I prepare for Security Screening?
Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets.
Our screening is simple; please follow these 6 steps to make it as efficient as possible:
- Finish up any food and drink before you enter Co-op Live as you’re not allowed to take these in with you.
- Head to the entrance that is stated on your ticket.
- Open your app and have your tickets ready for scanning.
- Keep your small bag and coats on your person. There is no need to take items from your pockets, unless instructed to by our security team.
- Simply pass through the screening system when asked by one of the team.
- You may be required to undergo a further search; you’ll be instructed to head to the nearest search table if required.
What is Co-op Live doing to keep me safe?
Your safety and security are at the forefront of everything we do. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be. When visiting Co-op Live, please leave plenty of time to pass through our enhanced security checks and cooperate with our staff as they carry out important work to keep us all safe.
We have comprehensive procedures in place for every type of incident, meeting regularly and working extensively with local police and other authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately. To understand more about how we are keeping you safe, visit our Safety page.
What items are not allowed into Co-op Live?
If you’re coming into Co-op Live, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the venue. These include:
Food, glass, bottles, cans, plastic bottle tops, alcohol, large umbrellas, lighters, disposable vapes, professional cameras, and recording equipment.
Other items that are prohibited include:
Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any event or to other visitors (regardless of whether such item is illegal or is carried for specific purposes); religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met.
We also do not permit Laptops, iPads or Go Pro's (or any similar device) into the venue.
If you need to bring items otherwise banned for medical reasons, please contact us in advance.
Assistance dogs are the only animals allowed in the venue.
Any changes to the list above on an event-by-event basis will be clearly detailed on the event page.
The full list of prohibited items can be found in our Terms & Conditions.
Are there any age restrictions?
Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that Co-op Live reserves the right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.
Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.
On event days, we are able to distribute young visitor wristbands from our Fan Services Information Point on Levels 1 and 3 to young children, young adults and any vulnerable adults for easy identification, in the event they are separated from their parent / guardian.
Can I crowd surf or mosh?
No. We want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do crowd surf or mosh.
Will there be any pyros, lasers and/or strobes at the event I'm attending?
Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects or contact us in advance for more information where possible.