Help

Artists and events taking place at Co-op Live will be announced as and when confirmed, and not necessarily in order of appearance.

We are working with event promoters and organisers across the country to bring the best artists to Co-op Live. We cannot guarantee the appearance of any specific artists, but with over 120 events planned for our first year and more beyond, do register for more information.

All confirmed events are listed on our Events Calendar. You can also register to be the first to know when we announce new events and keep a close eye on our social channels and official website.

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We’ll be giving you all the information you need for each individual event on our official website. Our social channels will also let you know when events are going on sale. 

Co-op Members get access to tickets first. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. Head here to find out more about Co-op membership.

You can book tickets online by clicking on the event you wish to attend from our Event Calendar. Please only buy tickets from authorised ticketing agents such as our official ticketing partner, Ticketmaster. All events will be listed on the official Co-op Live website. 

Accessible tickets will be available to book online through Ticketmaster. For more information on how to buy accessible tickets, head to our designated Accessibility page.

Co-op Members get access to tickets first. Existing members can access tickets through the Co-op app, separate to the Co-op Live app.

Becoming a Co-op Member is really simple and costs £1. You’ll get access to Member Prices, exclusive offers, discounts and first in line for tickets for Co-op Live. Find out more about Co-op membership here.

Only a limited number of tickets are released in each presale. The likelihood of getting a ticket via presale will vary based on the event demand/popularity.

You will pay a service charge and facility fee on each ticket purchased. An order processing fee may be applied to the entire transaction regardless of the number of tickets you are buying. Tickets will then be available in the Co-op Live app ahead of the event.

The facility fee keeps the venue running, helping us to improve our services and experiences for all visitors to Co-op Live. 

A ticket limit may be imposed by the event organiser. The ticket limit will always be displayed at the start of the booking process, and is usually applied per person, per method of purchase. Sometimes the ticket limit is extended to a household. Those looking to get around the system by using multiple payment methods or accounts may have their tickets cancelled without notice.

Ticket holders will receive a confirmation e-mail shortly after purchase. Tickets will then be activated in the Co-op Live app close to the day of the event, so please do not worry if you don’t see the ticket appear in the app straight away. Please ensure that you have the app downloaded, are logged into your account and can see your tickets prior to arriving at the venue.

Note: The Co-op Live app will be available in late 2023.

The Co-op Live app will launch in late 2023, available through usual app stores. As well as hosting your ticket, the app will provide you with event and venue information, as well as any special offers available at Co-op Live.

Tickets are likely to appear in the app close to the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact your point of purchase. Always make sure you are using the same e-mail address on the Co-op Live app that you used when purchasing the tickets. If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. You can contact us directly through the app ahead of the event.

Your mobile ticket includes leading-edge technology with fraud protection, so you won't be able to use screenshots or printouts. Tickets will only be available in our Co-op Live app.

All ticket purchases are non-refundable; however, we have made it easy for you to transfer or exchange your ticket if necessary.   

Ticket Transfer

Tickets can be directly transferred to friends or family through the Co-op Live app in the run up to the event, and often at your point of purchase. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled. For guidance on how to transfer tickets through Ticketmaster, visit their help page.

Ticket Exchange

Ticketmaster’s Ticket Exchange is the only resale platform endorsed by Co-op Live. The platform allows fans to sell tickets for face value or less and will appear directly on Ticketmaster.   For guidance on how to sell tickets through Ticketmaster, visit their help page.

We have a range of exciting VIP and luxe experiences at Co-op Live, many of which are available on an event-by-event basis. Available upgrades can be purchased at the same time as buying your ticket, and ahead of the event through the Co-op Live app. The upgrades available may change depending on the event. Find out more about our Premium Experiences.

We still want you to have a great time, so please let us know in advance if you can no longer safely stand so we can try to find an alternative location for you to enjoy the event. To avoid any safety issues, we don’t allow people using crutches or walking aids onto the standing floor.  

On the rare occasion that an event can no longer go ahead as planned, you will be informed via the ticket agent you purchased your ticket from. Information on new event dates, and how to receive your refund, will be provided.

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester. We ask fans to support Manchester City Council and our goal of becoming net zero carbon, avoiding travelling by car – Co-op Live’s largest emission potential. We are accessible by foot via our designated step-free walking route, cycle, tram, bus and via car.  

For full information on getting to Co-op Live, visit the designated Transport For Greater Manchester guide.

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated.

Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that the venue has a right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.  

All guests two years of age or older must possess a valid ticket for entry. A child under two years of age is admitted free of charge, provided that the child sits on a patron’s lap and does not take up a seat.

However, some shows specifically targeted at younger audiences may require a ticket for anyone attending the performance. Please always check the event information before purchasing a ticket.

Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.

If you’re coming into the venue, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the venue.

This includes: 

• food
• glass
• bottles
• cans
• plastic bottle tops
• alcoho
• large umbrellas
• professional cameras
• recording equipment.  

Other items that are prohibited include:   

• weapons
• ammunition
• explosives
• horns
• whistles
• drums
• fireworks
• flagpoles

Or any other item which in our reasonable opinion, may cause danger or disruption to any event or to other visitors (regardless of whether such item is illegal or is carried for specific purposes); religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met, any items which are or may be illegal (including drugs), bladed/sharp articles, inflatables, flammable liquids in any container, laser pens, confetti, glitter bombs, balloons, wheeled footwear, helmets, full face masks and/or any other item which in our reasonable opinion may cause danger or disruption to any event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes), any items which a performing artist, their management, or an organiser request that we prohibit, any banner or flag that we deem to contain material or slogans that are offensive, obscene, abusive or racist, other items which are otherwise prohibited pursuant to our venue T&Cs, or which might be used as a weapon or compromise public safety.

We also do not permit laptops, iPads or Go Pro's (or any similar device) into the venue. 

If you require to bring items otherwise banned for medical reasons, please contact us in advance at access@cooplive.com.  

Assistance dogs are the only animals allowed in the venue. 

Any changes to the list below on an event-by-event basis will be clearly detailed on the event page.

We don’t allow large bags into the venue for security reasons. You will be permitted to take small clear bags and handbags in with you. We class small bags as no larger than A4 size or standard handbags. One bag is allowed per person. Backpacks, travel cases, laptop bags and large tote bags are not permitted inside the venue. 

Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets. Our screening is simple, please follow these 6 steps to make it as efficient as possible: 

1. Finish up any food and drink before you enter the venue as you’re not allowed to take these in with you.
2. Head to the entrance that is stated on your ticket.
3. Open your app and have your tickets ready for scanning.
4. Keep your small bag and coats on your person. There is no need to take items from your pockets, unless instructed to by our security team.
5. Simply pass through the screening system when asked by one of the team.
6. You may be required to undergo a further search; you’ll be instructed to head to the nearest search table if required. 

Can I bring my own food and drink with me?

No, but we have 32 bars, restaurants and lounges catering to all tastes at Co-op Live. Please head to the accessibility page if you need to bring anything from outside because of specific dietary or medical requirements.

In most cases, you can use your phone to capture the action, but professional cameras, video recording or any other form of recording equipment is strictly prohibited. There may be some occasion when the artist or event organiser asks fans to lock away their phones too. In that case, we will always let you know in advance on the event page and in the runup to the event.

Co-op Live is a cashless venue, however we will accept cash for merchandise payments only. All other payments must be made by card only.

We will sell battery packs in the venue. More information on this will be available shortly before the event.

We do not usually enforce a dress code for events at Co-op Live, however some restrictions may be in place for specific events. Any item of clothing prohibited for an event will be detailed in advance.

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.

For your own safety, we do not allow fans to arrive early to queue or camp outside. We ask that customers arrive no earlier than 9:00am on the day of the event. We do not issue numbered wristbands or number guests for the purpose of reserving a space in the queue. You will be allowed into the venue when the doors open. You will then enter in queue order.

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated.

Can I stand up and dance?

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other.

Can I crowd surf or mosh?

No, we want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do.

We’re always here to help. If you have any questions or issues in the venue, please speak to one of the team. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.

Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects.

Alternatively you can always contact us. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request, however we will endeavour to find out as much as we can about when during the show, the effects are planned.

What can I buy at Co-op Live?

We’ve made sure that Co-op Live is about more than the show. With 32 bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

Please be aware that all dishes are prepared in an environment that may contain nuts, seeds, gluten, or lactose and that all dishes may have some traces of these or other allergens. Full allergen information is available to guests upon request, please just ask a member of staff on the night.

Your safety and security are at the forefront of everything we do. When visiting the venue, please leave plenty of time to pass through our enhanced security checks. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be. Please cooperate fully with all security checks and support the staff as they carry out important work to keep us all safe. We have comprehensive procedures in place for every type of incident, meeting regularly with local police and authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately.

Readmission is not permitted at Co-op Live.  

Unfortunately, we can’t make this happen, but some events include meet & greet packages as part of the ticket options.

Photos and videos may be taken throughout an event by the venue, event organisers, media, and others. By entering Co-op Live, visitors consent to all such filming and to your actual or simulated likeness being included within any film, photograph, audio and/or audio-visual recording as detailed in our terms & conditions and privacy policy.

We’ve made sure that Co-op Live is about more than the show. With 32 bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

Please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

Yes, free Wi-Fi is available through the venue.  

Co-op Live is a no smoking venue and if you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

We are dedicated to putting the planet first and have many measures in place to give back to the ecosystem and to support Manchester City Council’s goal of net zero carbon by 2038. 

To find out more about everything we are doing to be the UK’s most sustainable live entertainment venue, visit our designated sustainability page.

We pride ourselves as being a world class venue, done the right way. We’re working with local suppliers, contractors, and employing most of our staff from Greater Manchester and nearby towns.   

To find out more about our work with and support for the local community, visit our designated community page.

Co-op Live is a joint venture between Oak View Group (OVG) and City Football Group (CFG). We are proud to be working with Manchester institutions Co-op as our naming rights partner. Additional investors include global superstar Harry Styles.

We’re busy expanding our team at Co-op Live to deliver an exceptional live entertainment experience to our fans. To find out more, and to see all our casual and permanent vacancies, visit our designated jobs page.