Accessibility

Booking accessible tickets

How do I book accessible tickets

All accessible tickets are available through Ticketmaster’s online booking system, meaning no call centres or time spent on hold. 

Accessible tickets are available for wheelchair users, people with visual impairments, hearing impairments, and ambulant impairments (those with any other access requirements that stop them from using general access standing and seating areas). 

To book accessible tickets through Ticketmaster: 

Please select the 'All Ticket Types' button and highlight Wheelchair Accessible, Ambulant, Sight Impaired or Hearing Impaired as appropriate from the drop-down menu.

Please note that the Accessible Symbol is used for all access requirements, so please make sure you are booking the appropriate tickets. 

The essential companion ticket next to the accessible ticket you’ve highlighted should be chosen when booking and all tickets must be purchased in one transaction, please note free personal assistance cannot be added after the booking has been made.

Once your booking is completed - you will then be emailed with the instructions on how to register to the Ticketmaster Access Scheme. However we advise doing it in advance.

If you're query is regarding a presale that is not operating through Ticketmaster, please still contact access@ticketmaster.co.uk.

Book tickets for an essential companion

Note that when purchasing accessible tickets including an essential companion, you will be asked to provide proof of eligibility. You will be contacted by Ticketmaster after purchasing accessible tickets to ensure our essential companion scheme is reaching the people who need it.

You will only need to provide this information to Ticketmaster once every 2 years. 

Below is a list of documents Ticketmaster might take into consideration when considering to allocate a complimentary ticket. For more information on what you will be asked to provide, head to Ticketmaster

  • PIP (Personal Independence Payment)
  • DLA
  • Letter from a medical professional (A Doctors note or a letter from an occupation therapist)
  • Carer's Allowance
  • A Nimbus Access Card with the +1 symbol
  • Social Services letter - Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
  • War Pensions Mobility allowance
  • Blind or partially sighted registration certificate (BD8 or CVI certificate)
  • A personal letter from the GP, community nurse or social worker
  • Benefit award letters

Head to Ticketmaster for the Accessible Ticket Online Verification process.

Issues booking accessible tickets

Those experiencing any issues in booking accessible tickets you can contact Ticketmaster on access@ticketmaster.co.uk

If your query is regarding a presale that is not operating through Ticketmaster, please still contact access@ticketmaster.co.uk.

If you require any further assistance please contact the venue directly once your booking is complete.

Getting to the venue

How do I get to Co-Op Live?

Co-op Live is located on Manchester’s Etihad Campus, and is accessible by foot via our designated step-free walking route, by cycle, tram, bus, or via car.  

For full information on getting to Co-op Live, visit the designated Transport For Greater Manchester guide.

Accessible entrances

All entrances into the venue are step-free except entrance C which involes roughly 12 steps to access this entrance. Accessible ticket holders can use the closest entrance to their point of arrival. Entrance B is a dedicated accessible entrance directly onto the event floor. Please speak to a member of the team outside the venue when you arrive for any assistance.  

Accessible Parking

Blue badge parking will be available, details of which will be made available closer to opening. 

Facilities in the venue

Accessible toilet facilities

Accessible and gender-neutral toilets are located throughout and marked on the maps both inside the venue and on the Co-op Live app. Venue and safety staff are available to guide and support where necessary. 

Changing places facilities

The venue includes 2 fully accessible changing places facilities. These are in The Street on Level 00 and on Level 1 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants. 

Baby changing facilities

Baby changing facilities are available throughout the venue. 

Respite room

The venue includes a designated respite space, a safe space accessible to all who need it, including those with anxiety. Stewards will be available to direct and grant access on the night. If you feel that you may require use of this space, please let us know in advance if you can.  

Dog Spending Room

The venue also includes a designated dog spending room. Assistance dogs are very welcome at the venue. Event staff will be available to look after your dog to allow you to fully enjoy the show.

Please let us know in advance by using our accessible contact form if you are bringing your assistance dog to the venue. 

Accessibility inside the venue

Moving around inside the venue

All areas within the venue can be accessed step-free. Four publicly accessible lifts will transport fans to all levels. Digital maps of the venue can be accessed using the Co-op Live website and app. Venue and safety staff are available to guide and support where necessary.  

Accessing restaurants, bars and merchandise

All our 32 bars, restaurants and lounges can be accessed step-free, and include lowered counters for accessible ordering.  

Locations of accessible platforms and seating

Accessible platforms and seating are available on every level to ensure variety and choice for everyone. All entrances into the venue are step-free, except for Entrance C. Guests should use Entrance B instead. Accessible ticket holders can use the closest entrance to their point of arrival. Please speak to a member of the team outside the venue when you arrive for any assistance. 

Floor access 
Entrance B is a dedicated accessible entrance with direct access onto the event floor. All seats on this level, including the accessible viewing platform can be accessed from here.  

Seats in Blocks D1 & D2 are accessed via the floor, Row 1 seats are accessed via 3 steps.  

Level 01 
 Access Platforms, ambulant disabled and easy access seating are available on Row 24 of the Level 01 blocks and can be accessed step free from the concourse. 

Level 03  
Blocks 309 – 312 are accessed step free from the concourse. Entrances bring you into the bowl at row 6. Row 6 is the front row of this section.   

Blocks 301 – 308 and 313 – 319 are accessed step free from the concourse. Entrances bring you into the bowl at row 4. 

For Blocks 321 – 324, entrances bring you into the bowl at row 14. Row 14 is the back row of this section.  

Power supply for medical equipment

We provide power supply if needed for medical equipment. To request this with one of our team please fill in the accessible help form here.

Emergencies

Our emergency systems include both visual and audible warnings. Assistance will be provided and where necessary fans will be guided to a safe space or refuge for evacuation, including the use of evacuation lifts. Evacuation routes are signed throughout the venue. 

Want to bring

Assistance dogs

Assistance dogs are very welcome at the venue. Event staff will be available to look after your dog to allow you to fully enjoy the show. The venue also includes a designated dog spending room.   

Please let us know in advance by using our accessible contact form if you are bringing your assistance dog to the venue.  

Note that on a rare occasion, we may need to move you to a more suitable seat should you wish to remain with your assistance dog. 

Bringing medical supplies, equipment or food and drink

Although we don’t normally allow fans to bring supplies into the venue with them, we welcome fans bringing medical supplies, equipment or food and drink to manage medical conditions. Please contact us in advance should this be the case.

Please provide us with enough information to understand the reason for your request, however you do not need to disclose confidential medical information. Please include your seat number or ticket type so we can ensure the event teams are aware.

We realise customers may not always inform us in advance, and our security team receive an accessibility briefing to prepare for requests on their day. There may however be a short delay as you enter the venue if our security team need to get approval from a supervisor.

Accessible performances

BSL Interpreters and assisted performances

We are working with event organisers to provide a British Sign Language (BSL) interpreter wherever possible. We will also ensure direct line of sight for those requiring an interpreter. To request an assisted performance of any kind, please contact us.

Please contact us as soon as possible, and at least 4 weeks prior to the event, to fulfil the request.

Special effects, including strobe lighting

Events are likely to include special effects including strobe and flashing lights, smoke, haze, and pyrotechnics. Any effects being used in the performance will be displayed at all entry points to the venue and the seating bowl. Please speak to a member of staff on arrival should this be a cause for concern or contact us in advance for more information where possible.  

Alternatively you can always use our accessible contact form. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request, however we will endeavour to find out as much as we can about when during the show, the effects are planned.