Fan Support

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Please contact your point of purchase directly. If you booked through Ticketmaster, you can chat with their team here. Please note that our Fan Services team cannot amend or manage ticket bookings.

You can book accessible tickets for every event via Ticketmaster. For any additional accessible ticketing support or to discuss any requirements for your visit, please contact our designated access team here.

For merchandise purchased at the venue, online merchandise orders, or Click & Collect enquiries, please email enquires.manchester@nationalmerchandise.co.uk

If you've lost something whilst visiting us, please give us more details and submit the lost property form here.

Have a question about the self serve concession on Level 0? Click here to get a receipt or question a charge..

For general questions or feedback about the venue, please complete the form below and a member of the team will get back to you.