Preview Event - FAQs

Why were my tickets were cancelled?

As a part of the opening process, we are in the midst of an extensive protocol of testing critical procedures.  To enable us to test the spaces effectively, we have made the difficult decision to reduce overall capacity for today’s test event. Unfortunately, this means we have had to cancel a selection of ticket to tonight’s event at Co-op Live, and we apologise for the inconvenience this will undoubtedly cause.
As a gesture of our appreciation, we are extending an invite to those affected to The Black Keys on Saturday 27 April 2024.  Those affected have been emailed.

If you have booked parking, you will be automatically refunded.

How do I get to the arena?

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester. We are easily accessible by cycle, tram, bus and car. For opening season from 20th April to 30 June 2024, all travel on Metrolink is included for Co-op Live ticket holders and there will be a shuttle bus service from the City Centre to the Etihad Campus for the same period.

For more information, visit our Getting Here page.

Is there parking available for the preview event on 20th April?

Yes, there is limited parking available for the preview event.

Visit the Parking page for more details.

Is there blue badge parking available for the preview event on 20th April?

Yes, there is blue badge parking available for the preview event on 20th April.

Visit our Parking Page for more information.

How do I get my ticket?

Your ticket will be delivered into the Co-op Live app, so make sure you have downloaded the app.

How do I download the app?

You can download the Co-op Live app on IOS App Store here, and on Google Play Store here. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

How do I access the arena?

For the preview event, your access entrance will be displayed on your ticket. Please enter via that entrance.

How do I get to Co-op Live?

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester.

Co-op Live
1 Sports City Way
Etihad Campus
Manchester
M11 3DU

We ask fans to support Manchester City Council and our goal of becoming net zero carbon, avoiding travelling by car – Co-op Live’s largest emission potential. We are easily accessible by cycle, tram, bus, car and foot via our designated, upgraded step-free walking route.

There is an enhanced journey planner available here.

Co-op Live and Transport for Greater Manchester are launching a ground-breaking initiative which will see travel on Metrolink and new city centre shuttle buses included in all arena event tickets from 20 April to 30 June 2024, during our opening season. Read more on our getting here page.

For live travel updates, check out Getting to the Co-op Live Arena and follow @beenetwork on X (formerly Twitter).

For more information, visit the TFGM website.

Will there be security screenings on arrival tomorrow?

Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets. Our screening is simple, just follow the 6 simple steps for a hassle-free entry.

More information can be found on our Safety page.

Can I bring a bag with me?

Only small handbags below A4 in size are allowed in the venue. There will be very limited bag storage on site, priced from £15. This facility is located on Sir Howard Bernstein way, opposite Gate J in the Orange Car Park on the Etihad Campus.

Why aren’t all the bars and restaurants open?

Please note that this is a preview event and the chance for a first look at Co-op Live. We officially open to the public next week. We will continue to make the finishing touches to Co-op Live over the coming weeks.

Why can‘t we use the full facilities?

Why aren’t all the lifts working?

Why is it not full capacity?