The Co-op Live app

You can download the Co-op Live app on IOS App Store here, and on Google Play Store here. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

If you have booked through Ticketmaster, your ticket to Co-op Live will be available through the Co-op Live app. The app will also support your in-venue experience, including detailed venue maps, information and updates.

We use innovate SafeTix™ technology to ensure the ticket remains secure. The app will include a dynamic barcode to eliminate fraud or theft. Please note that screenshots of the barcode will not be accepted. Following its first open, the barcode will open without access to an internet connection. 

No. The Co-op Membership app is where you will find all your benefits to being a Co-op Member, including access to purchase presale tickets at Co-op Live. You will need to download the Co-op Live venue app to recieve your tickets and enter the venue.

If you have purchased from Ticketmaster, your tickets will likely to appear in the app no later than 5 days before the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact Ticketmaster. 

Please check the following:

•            Ensure you have downloaded the latest version of the venue app

•            Check that you are logging in using the same email address used to place the order

•            If a typo was made in the email address used when making the booking, this can be resolved by getting in touch with your point of purchase

If you haven't booked through Ticketmaster, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. Please contact your point of purchase.

If you don't have a smartphone, another way to gain entry to the venue is through the Ticket Office team located on Level 1, Canalside.

To gain entry, you must provide the physical credit/debit card used for the purchase alongside photo ID (such as a driving licence or passport). The name on your photo ID must match the name on the credit/debit card used for the ticket purchase; otherwise you will be refused entry. If you have a new card since the time of booking, you’ll need to contact your point of purchase to update the booking details.

If you have booked through Ticketmaster, tickets can be directly transferred to friends or family through the Co-op Live app up to 30 days before the event, and often at your point of purchase. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page.

If you haven't booked through Ticketmaster, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

Fans who have booked with third party ticket agents such as See Tickets, Gigs and Tours or AXS will recieve instructions to find their tickets from their point of purchase.

We encourage all fans to download the Co-op Live app to enhance your in-venue experience.

You can view all ticketing queries on our help page.