The Co-op Live app

The Co-op Live app

Access your tickets to Co-op Live and keep up to date with the latest news from the UK’s largest entertainment arena. Find out more information on how get here, what to see and do inside Co-op Live, and keep up to date with on the day event and venue information. Your phone is your ticket.

Don't worry if you can't see your order in the Co-op Live app straight away, your tickets will be available closer to the event. This should be no later than (approximately) 5 working days before the event.

For more information on your tickets, you can view our ticketing help section.

 

How do I download the Co-op Live app? 

You can download the Co-op Live app on IOS App Store here, and on Google Play Store here. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

Why do I need the app?

If you have booked tickets through Ticketmaster, official hospitality via Seat Unique or a Premium Experience from a member of the Co-op Live team, your ticket will be available through the Co-op Live app. The app will also support your in-venue experience, including detailed venue maps, information and updates.

We use innovate SafeTix™ technology to ensure the ticket remains secure. The app will include a dynamic barcode to eliminate fraud or theft. Please note that screenshots of the barcode will not be accepted. Following its first open, the barcode will open without access to an internet connection.

Will I see my ticket in the Co-op Membership app?

No. The Co-op Membership app is where you will find all your benefits to being a Co-op Member, including access to purchase presale tickets at Co-op Live. You will need to download the Co-op Live venue app to recieve your tickets and enter the venue.

I can't see my tickets in the app

If you have purchased from Ticketmaster or Seat Unique, your tickets will likely to appear in the app no later than 5 days before the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact your ticketing provider.

Please check the following:

•            Ensure you have downloaded the latest version of the venue app

•            Check that you are logging in using the same email address used to place the order

•            If a typo was made in the email address used when making the booking, this can be resolved by getting in touch with your point of purchase

If you haven't booked through Ticketmaster or Seat Unique, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. Please contact your point of purchase.

What if I don't have a smartphone or can't download the Co-op Live app?

If you don't have a smartphone, another way to gain entry to the venue is through the Ticket Office team located on Level 1, Canalside.

To gain entry, you must provide the physical credit/debit card used for the purchase alongside photo ID (such as a driving licence or passport). The name on your photo ID must match the name on the credit/debit card used for the ticket purchase; otherwise you will be refused entry. If you have a new card since the time of booking, you’ll need to contact your point of purchase to update the booking details.

How do I transfer my tickets?

If you have booked through Ticketmaster, tickets can be directly transferred to friends or family through the Co-op Live app up to 30 days before the event, and often at your point of purchase. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page.

If you haven't booked through Ticketmaster, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

I haven't booked through Ticketmaster or Seat Unique, how do I get my tickets?

Fans who have booked with third party ticket agents such as See Tickets, Gigs and Tours or AXS will recieve instructions to find their tickets from their point of purchase.

We encourage all fans to download the Co-op Live app to enhance your in-venue experience.

 Problems logging in - I can't see the log in page on the app

If you can't see the fields to log in on the app, then it may be because you have increased the size of your font on your mobile phone. Please follow the below steps and see if it resolves the issue.

Android
Step 1. Launch the Settings app, and then select Display.
Step 2. Select Font size and style.
Step 3. Change the Font size by dragging the slider left or right.
You can find further instructions on Samsung's help page.

Iphone
Go to Settings > Display & Brightness, then select Text Size.
Drag the slider to select the font size you want.
You can find further instructions on apple's help page.

If you are still having an issue, please send feedback via the app, or visit the Fan Services office on event day, the office opens from one hour before general admission doors.

 

I have a ticketing query

You can view all ticketing queries on our help page.