Help

Announcements and onsales

How do I find out who is playing at Co-op Live?

Artists and events taking place at Co-op Live will be announced as and when confirmed, and not necessarily in order of appearance. You can view our events page to view all upcoming confirmed events. Register to be the first to know when we announce new events and keep a close eye on our social channels and official website. 

Follow us on: Instagram | Twitter | Facebook | LinkedIn | TikTok

Will my favourite artist be playing at Co-op Live? 

We are working with event promoters and organisers across the country to bring the best artists to Co-op Live. We cannot guarantee the appearance of any specific artists, but with over 120 events planned for our first year and more beyond, do register for more information. Keep a close eye on our social channels and official website too. 

When do tickets go on sale? 

We’ll be giving you all the information you need for each individual event on our official website. Our social channels will also let you know when events are going on sale. 

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website.

How do I get tickets for events at Co-op Live? 

Please see our comprehensive ticketing section for more information on how to book tickets for events at Co-op Live.

Ticketing

How do I book tickets? 

You can book tickets online by clicking on the 'Book Now' button on the event you wish to attend from our Events page. Please only buy tickets from authorised ticketing agents such as our official ticketing partner, Ticketmaster. All events are listed on the Events page of the official Co-op Live website. 

Accessible tickets will be available to book online through Ticketmaster. For more information on how to buy accessible tickets, head to our designated Accessibility page.

Are there any age restrictions?  

Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that Co-op Live reserves the right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.  

Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.  

On event days, we are able to distribute young visitor wristbands from our Fan Services Information Point on Levels 1 and 3 to young children, young adults and any vulnerable adults for easy identification, in the event they are separated from their parent / guardian.

 

How do I access the Co-op presale? 

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website.   

Why is there a limit to how many tickets I can buy? 

A ticket limit may be imposed by the event organiser. The ticket limit will always be displayed at the start of the booking process, and is usually applied per person, per method of purchase. Sometimes the ticket limit is extended to a household. Those looking to get around the system by using multiple payment methods or accounts may have their tickets cancelled without notice.

What fees do you pay when purchasing a ticket online? 

You will pay a service charge and facility fee on each ticket purchased. An order processing fee may be applied to the entire transaction regardless of the number of tickets you are buying.

What is a facility fee?

This fee keeps the venue running, helping us to improve our services and experiences for all fans to Co-op Live.

Who are the official ticket sellers?

Ticketmaster are Co-op Live’s Official Ticketing Partner, and Seat Unique our Official Hospitality Marketplace.

If you are interested in annual Premium Memberships please contact our Premium team.

The following ticket agents are also authorised by promoters to sell tickets to Co-op Live:
Ticketmaster: www.ticketmaster.co.uk
Seat Unique: https://www.seatunique.com
Ticketweb: www.ticketweb.co.uk
Gigs and Tours: www.gigsandtours.com
See Tickets: www.seetickets.com
Eventim: www.eventim.co.uk
Gigantic: www.gigantic.com
Ticketline: www.ticketline.co.uk
 
To avoid disappointment, please only use authorised ticket sellers. Other ticket agents may be used directly by the event organiser or promoter.
I haven't booked through Ticketmaster, how do I get my tickets?

Fans who have booked with third party ticket agents such as See Tickets, Gigs and Tours or AXS will recieve instructions to find their tickets from their point of purchase.

We encourage all fans to download the Co-op Live app to enhance your in-venue experience.

How do I upgrade my experience?  

We have a range of exciting Premium Experiences at Co-op Live, many of which are available on an event-by-event basis. Available upgrades can be purchased at the same time as buying your ticket, and ahead of the event through the Co-op Live app, including levelling up to the exclusive Co-op Backstage Club. The upgrades available may change depending on the event. You can find out more on our Premium Experiences page.

When will I receive my tickets, and where do I access them? 

Ticketholders will receive a confirmation e-mail shortly after purchase from their point of purchase. Tickets from Ticketmaster will then be activated in the Co-op Live app no later than 5 days before the day of the event, so please do not worry if you don’t see the ticket appear in the app straight away. Please ensure that you have the app downloaded, are logged into your account and can see your tickets prior to arriving at the venue.

If you cannot see your tickets, or have booked through a third party ticketing agent, please contact your point of purchase, and follow their instructions on how to access tickets.

I've purchased tickets for an event I can no longer attend. Can I get a refund, transfer, or exchange my ticket? 

All ticket purchases are non-refundable; however, we have made it easy for you to transfer or exchange your ticket if necessary.  

If you have not booked through Ticketmaster, then please defer to your point of purchase.

Ticket Transfer
Tickets purchased through Ticketmaster can be directly transferred to friends or family through the Co-op Live app in the runup to the event. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page.

 

Ticket Exchange

Ticketmaster’s Ticket Exchange is the only resale platform endorsed by Co-op Live. The platform allows fans to sell tickets for face value or less and will appear directly on Ticketmaster.  

For guidance on how to sell tickets through Ticketmaster, visit their help page.

How do I download the Co-op Live app? 

You can download the Co-op Live app on IOS App Store here, and on Google Play Store here. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

Why do I need the app?

If you have booked through Ticketmaster, your ticket to Co-op Live will be available through the Co-op Live app. The app will also support your in-venue experience, including detailed venue maps, information and updates.

We use innovate SafeTix™ technology to ensure the ticket remains secure. The app will include a dynamic barcode to eliminate fraud or theft. Please note that screenshots of the barcode will not be accepted. Following its first open, the barcode will open without access to an internet connection. 

I can't see my tickets in the app

If you have purchased from Ticketmaster, your tickets will likely to appear in the app no later than 5 days before the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact Ticketmaster. 

Please check the following:

•            Ensure you have downloaded the latest version of the venue app

•            Check that you are logging in using the same email address used to place the order

•            If a typo was made in the email address used when making the booking, this can be resolved by getting in touch with your point of purchase

If you haven't booked through Ticketmaster, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. Please contact your point of purchase.

Can I use a screenshot of my ticket to enter the venue?

No. Your mobile ticket includes leading technology with fraud protection, so you won't be able to use screenshots or printouts.  We use SafeTix™, a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

My barcode does not display in my ticket in the Co-op Live app

If you can see your booking, but the barcode is not yet displayed, the tickets have not been released yet. This will be intentional. If it’s less than 5 days before the event date, please contact your point of purchase.

If you can't see your booking, please defer to your point of purchase.

What are SafeTix?

With Ticketmaster SafeTix™, your unique barcode gets you into the venue quickly, automatically refreshing every few seconds to eliminate fraud or theft.

What happens if the event is postponed or cancelled? 

On the rare occasion that an event can no longer go ahead as planned, you will be informed via the ticket agent you purchased your ticket from. Information on new event dates, and how to receive your refund, will be provided, if applicable.

Getting Here

How do I get to Co-op Live? 

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester.

Co-op Live
1 Sports City Way
Etihad Campus
Manchester
M11 3DU

We ask fans to support Manchester City Council and our goal of becoming net zero carbon, avoiding travelling by car – Co-op Live’s largest emission potential. We are easily accessible by cycle, tram, bus, car and foot via our designated, upgraded step-free walking route.

There is an enhanced journey planner available here.

Co-op Live and Transport for Greater Manchester are launching a ground-breaking initiative which will see travel on Metrolink and new city centre shuttle buses included in all arena event tickets from 20 April to 30 June 2024, during our opening season. Read more on our getting here page.

For live travel updates, check out Getting to the Co-op Live Arena and follow @beenetwork on X (formerly Twitter). 

For more information, visit the TFGM website.

Getting Here by Foot

Co-op Live is a 25-minute walk from the heart of Manchester. From Piccadilly Station, following the blue lampposts for our regenerated, step-free CityLink walking route through Manchester’s Ancoats, New Islington and Holt Town areas.

The route is well lit and includes CCTV and helpers on event days to provide support and directions. Fans are met by interactive experiences, including a host of light and sound installations, busker performances and especially comissioned artwork.

Visit the Bee Active website to take a look at the area around Co-op Live. This includes tram stops for those that would like to combine walking with Metrolink travel. Just type the postcode M11 3DU for the arena and let your phone help guide you on your way.

Getting Here by Bike

There are over 500 cycle parking spaces at the Etihad Campus.

Greater Manchester now also offers the option to hire bikes. Through the Beryl app, you can locate and unlock your bike, get from A to B, then safely lock your hired bike up again.

There are two bike hire points near the south-west corner of the Etihad stadium, on Ashton New Road.

To find out more about Manchester's cycle hire scheme that operates in the area, visit the dedicated cycle hire information.

You can take a look at the cycle paths around the Etihad Campus by visiting the interactive map - just scroll in on the area and discover routes to get you to your event. Bag drop will also be available on the Etihad Campus if you need it.

Note, Co-op Live accepts no liability and all bikes are left at their own risk.

Getting Here by Tram

Frequent trams run on the Ashton-Eccles line to the Etihad Campus stop, located directly next to the venue. Trams run every 6 minutes from the city centre, and until 01:00 on Fridays and Saturdays.

In order to safely manage crowds post-event, Velopark and Holt Town stops will be closed.

Plan your journey

From 20 April - 30 June 2024, fans will have Metrolink travel included with their ticket from 4 hours before the event, and up to 4 hours after in line with operating hours across the line. Simply present your event ticket when asked.

Free travel with TfGM

Fans travelling to an event during Opening Season (20th April to 30 June 2024) who are in possession of a valid ticket can use the Metrolink across all four zones and new city centre shuttle buses free of charge. For more information, visit the TFGM website.

- What do I do if I’m collecting my tickets from the box office/on the guestlist?
As a 100% digital ticketed venue, all Ticketmaster tickets will be available in advance of events through the Co-op Live app, all others will be through the point of purchase. If you do not have a valid event ticket at time of travel, you will need to purchase a Metrolink ticket.

-Why is this only available on Metrolink and not Bee Network buses?
The bus services in the vicinity of Co-op Live are not yet part of the Bee Network. The initiative therefore focuses on Metrolink services.

- Can I use the number 216 bus service prior to an event to get there? 
Yes, you can alight the 216 at the Etihad Stadium, a 10-minute walk from Co-op Live. Note that standard buses to Co-op Live are not yet part of the Bee Network, and therefore travel is not included with your event ticket.

- Why are there only shuttle buses offered post-event?
The time and number of shuttle buses are based on expected additional demand across the existing TfGM network. The shuttle buses will support peak demand across the Metrolink network

- Are we planning to introduce more frequent trams?
Transport for Greater Manchester has increased the frequency of trams to every six minutes, from Monday to Saturday, between the city centre and the Etihad Campus. Shuttle buses will support at peak times following events at Co-op Live.

- What lines is this valid on?
Transport is included across the full Metrolink network from four hours before and up to four hours after each event, in-line with standard operating hours.

- What if my event is on a Sunday?
Transport is included on all days of the week, in-line with Metrolink operating hours. Additional shuttle buses will be provided at peak times.

- Do you just show people your event ticket if asked?
As a 100% digital ticketed venue, all tickets will be available in advance of events through the Co-op Live app. When asked, please show your event ticket to TfGM staff. If you do not have a valid event ticket at time of travel, you will need to purchase a Metrolink ticket in advance of travel.

- What happens if there are multiple events at Co-op Live and high demand on trams?
Where necessary, additional travel measures will be put in place during particularly busy times. The Metrolink initiative is also supported by the CityLink walking route from the city centre to Etihad Campus, and free city centre shuttle buses post event.

- Does this include other events on the Etihad Campus?
The initiative is only valid for events at Co-op Live. If you do not have a valid event ticket at time of travel, you will need to purchase a Metrolink ticket in advance of travel.

- I didn’t manage to get the tram because it was too busy.  
I am sorry to hear you were unable to travel on your preferred route. Unfortunately, we cannot guarantee access to the Metrolink service at any given time. The Metrolink initiative is also supported by the CityLink walking route from the city centre to Etihad Campus, and free city centre shuttle buses post event.

- Can I get my money back because I didn’t manage to travel the way I wanted to (delay/cancelled/missed/full)?
Co-op Live are excited to be offering fans Metrolink travel included in their event ticket. As the initiative does not come at additional cost to the fan, we cannot offer any refund for unexpected delays to your journey.

Getting Here by Bus

Free city-centre shuttle buses are available after events at Co-op Live from 20 April - 30 June 2024. 

If you are intending to catch a bus to or from Co-op Live, the following commercial bus services will bring you closest to the venue.

Along Alan Turing Way - a 2-minute walk from the venue
53 - Cheetham Hill - Higher Crumpsall - Old Trafford - Pendleton

Along Ashton New Road - a 10-minute walk from the venue
216 - Piccadilly Gardens - Ashton-under-Lyne - Stalybridge
230 - Piccadilly Gardens - Droylsden - Ashton-under-Lyne
231 - Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne

Along Oldham Road - a 20-minute walk from the venue
83 - Piccadilly Gardens - Failsworth - Oldham - Sholver
84 - Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill
181 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest
182 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest

Along Ashton Old Road - a 20-minute walk from the venue
219 - Manchester City Centre - Stalybridge - Hadfield - Glossop

You can see the nearest stops to the ground with the dedicated map.

Journey times could also be impacted due to the increased levels of traffic, so be sure to plan ahead and allow extra time for your travel.

Getting Here by Car

Limited parking is avialable at Co-op Live, and must be pre-booked ahead of the event online here. Only pre-booked parking will be available on event days. Parking will be released up to 4 weeks before the event, and you can book online here. You can find out more on our parking help page.

A residents parking scheme is in place to protect those living near the Etihad Campus, and fans will not be able to drop off, park, or pick up outside of designated areas.

Please use the post code M11 3DU, and follow the signs top Etihad Campus as you get closer.

Congestion on the roads close to the Etihad Campus will start to build from around 2 hours before each gig as event-goers begin to arrive. If you are travelling on the road, we suggest you plan ahead. Here are some suggested times that you should add to your journey on event day:

  • Alan Turing Way (both directions): plan an additional 20 minutes into any journey by road.
  • Hyde Road (eastbound): expect an additional 15 minutes to be added to your journey.
  • Mancunian Way (westbound): plan for an extra 10 minutes of travel time.
    Please be aware that travel times may vary dependent on a variety of factors including whether it is an evening or weekend event and whether there are other events on the Etihad Campus.

Additional parking is avaliable in Manchester city centre, accessible via the CityLink walking route and public transport. 

Drop-off 

Drop-off points will be available adjacent to the venue. More information on this will be available in due course. 

Getting Here by Trains

There are a number of train companies in the UK that operate trains to Manchester, including Avanti West Coast, Northern, TransPennine Express, CrossCountry and Transport for Wales. Fans can get to Manchester via the four main train stations:

Manchester Piccadilly: 25-minute walk or 10-minute tram direct to the Etihad Campus.

Manchester Victoria: 45-minute walk or 30-minute tram to the Etihad Campus, changing at Piccadilly Station.

Manchester Oxford Road: 45-minute walk or 12-minute tram from nearby St Peter’s Square to the Etihad Campus.

Manchester Deansgate: 60-minute walk or 15-minute tram direct to the Etihad Campus.

Salford Central: 60-minute walk or 12-minute tram from St Peter’s Square to the Etihad Campus. Note St Peter's Square is a 15-minute walk from Salford Central. 

Ashburys Station: 10-minute walk to the Etihad Campus.

From 20 April - 30 June 2024, all fans get tram travel included with their event ticket. This runs for 4 hours before the event and up to 4 hours after, in-line with standard operating hours.

Getting here by Taxi

Hackney Carriages will be available from Rowsley Street, to the west of the Etihad Campus. 

For private hire, designated drop-off and pick-up points are located across the Etihad Campus, dependent on specific events. 

International Travel

International fans can fly into Manchester Airport from most major international cities, or via a connection from London Heathrow or Gatwick.

There are regular National Rail trains and Metrolink trams into central Manchester from the airport. Further detail on how to access Co-op Live can be found on the Bee Network website.

From 20 April to 30 June 2024, Metrolink tram travel is included with all Co-op Live event tickets.

Concurrent Events on the Etihad Campus

On the rare occasion that there are multiple, concurrent events taking place on the Eithad Campus (including at the Etihad Stadium), additional transport measures may be put in place. Fans with tickets to Co-op Live will be made aware of any changes in advance of the event via e-mail.

Please visit Man City Matchdays Website for more information and to help you plan your journey to and from the arena.

Getting Home

Unless otherwise stated, all main performances at Co-op Live are expected to finish by 23:30. Events in ancillary spaces may continue until 01:00 Sunday - Thursday, and until 02:00 Friday, Saturday and a Sunday before a bank holiday.

We strongly advise that fans plan return travel in advance of arriving at Co-op Live, and in line with operating hours across public transport networks.

In order to safely manage crowds post-event, Velopark and Holt Town tram stops will be closed.

The CityLink walking route will remain staffed up until 00:00 following all main performances at Co-op Live.

Free city centre shuttle buses will be available after each main performance between 20 April - 30 June 2024.

Before You Go

Accommodation

There is accommodation across Manchester to suit every budget. Please ask the reception teams or your hosts for information on how to get to the arena from where you are staying. Visit Manchester has more information and to make a trip out of your visit.  

How do I find out event timings?  

We will always let you know when doors open for each individual event on the event page on our website and on the Co-op Live app. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for main bowl evening events is 23:00 unless otherwise stated. 

What items are not allowed into Co-op Live?  

If you’re coming into Co-op Live, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the venue. These include:

Food, glass, bottles, cans, plastic bottle tops, alcohol, large umbrellas, lighters, disposable vapes, professional cameras, and recording equipment.  

Other items that are prohibited include:   

Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any event or to other visitors (regardless of whether such item is illegal or is carried for specific purposes); religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met.

We also do not permit Laptops, iPads or Go Pro's (or any similar device) into the venue. 

If you need to bring items otherwise banned for medical reasons, please contact us in advance.

Assistance dogs are the only animals allowed in the venue. 

Any changes to the list above on an event-by-event basis will be clearly detailed on the event page. 

The full list of prohibited items can be found in our Terms & Conditions

What is your bag policy? 

We don’t allow large bags into the venue for security reasons. You will be allowed to take small handbags in with you, as long as they are no larger than A4 in size. We have a one bag per person policy. Backpacks, travel cases, laptop bags and large tote bags are not permitted inside the venue.

There will be limited bag storage on site, priced from £15. This facility is located on Sir Howard Bernstein way, opposite Gate J in the Orange Car Park on the Etihad Campus.

Is parking available at Co-op Live?
When can I book official parking?

Official parking will be available for all events at Co-op Live in Off Street Parking brought to you by Bristol Street Motors. Official Off Street Parking is only available online subject to availability, and can be booked in advance online here. Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis. You can find all information on our parking help page.

How do I get to the car park?

The location of available car parks and the number of available spaces will depend on the event and other concurrent activities taking place on the Etihad Campus. Visit our website for more information on how to get to Co-op Live, and follow the signs on arrival.

Where is Official Off Street Parking located?

Official Off Street Parking brought to you by Bristol Street Motors, is located next to the arena on Etihad Campus. Depending on the event, Off Street Parking may be located in Blue, Orange or Green car parks. Parking will be open 4 hours before door time.

Co-op Live Etihad Campus Map

What is Official Off Street Parking?

Off Street Parking is the name of our Official car parks brought to you by Bristol Street Motors, located next to the arena on Eithad Campus. Depending on the event, Off Street Parking may be located in Blue, Orange or Green car parks. 

How do I book parking at Co-op Live?

Official parking will be available for all events at Co-op Live in Off Street Parking brought to you by Bristol Street Motors. Official Off Street Parking is only available online subject to availability, and must be booked in advance online here. Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis.

How much does parking at Co-op Live cost?

Official Off Street Parking brought to you by Bristol Street Motors will be charged at £25 per vehicle per event. You can buy parking online here.

Is coach parking available?

Coach parking is available at Co-op Live for £100 per event.

How do I prepare for Security Screening?  

Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets.  

Our screening is simple; please follow these 6 steps to make it as efficient as possible: 

  1. Finish up any food and drink before you enter Co-op Live as you’re not allowed to take these in with you.
  2. Head to the entrance that is stated on your ticket.
  3. Open your app and have your tickets ready for scanning.
  4. Keep your small bag and coats on your person. There is no need to take items from your pockets, unless instructed to by our security team.
  5. Simply pass through the screening system when asked by one of the team.
  6. You may be required to undergo a further search; you’ll be instructed to head to the nearest search table if required.
Can I bring my own food and drink with me?  

No, but we have a number of food and drink outlets at Co-op Live including bars, restaurants and lounges catering to all tastes and diets. There are several refillable water points across the arena for you to use. All food and drink items will carry full ingredients lists and be clearly labelled with allergens to ensure those with food allergies can access the information they need easily.

If you need to bring anything from outside because of special dietary or medical requirements, please contact us in advance of your visit and speak to staff at the door on arrival.

We will be using unbranded, reusable cups onsite through the ONE Planet ONE Chance Reusable Cup System. Please return your cups to the specific return points so they can be washed and used again. You will be in with a chance to win great prizes every time you return a cup! We offer a bottle and baby food warming service for all parents who require it. Please visit the team in one of the food outlets who will be more than happy to help. 

 

Can I bring my camera?  

In most cases, you can use your phone to capture the action, but professional cameras, video recording or any other form of recording equipment is strictly prohibited. There may be some occasions when the artist or event organiser asks fans to lock away their phones too. In that case, we will always let you know in advance on the event page and in the run-up to the event. 

I have standing floor tickets, but I can no longer safely stand. 

We still want you to have a great time, so please let us know by contacting us in advance if you can no longer safely stand so we can try to find an alternative location for you to enjoy the event. To avoid any safety issues, we don’t allow people using crutches or walking aids onto the standing floor.  

Do you accept Cash payments in the venue? 

Co-op Live will accept cash for merchandise payments only. All other payments must be made by contactless or card only. 

Are any types of vehicles prohibited from parking at Co-op Live?

Any vehicle larger than a standard car parking space will be required to purchase a coach parking spot for £100 per event.

 

On the day

Food, Drink and Merchandise  

With 32 bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event.

There will be official merchandise on Level 0, Level 1, Level 2 and Level 3.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

When is the best time to arrive at the venue?  

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.  

Should I turn up early to queue or camp outside? 

For your own safety, we do not allow fans to arrive early to queue or camp outside. We ask that fans arrive no earlier than 09:00 on the day of the event, and as close to the doors open time as possible for safety reasons. We do not issue numbered wristbands for the purpose of reserving a space in the queue. You will be allowed into Co-op Live when the doors open. You will then enter in queue order. 

When do events usually start and finish? 

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated. 

Can I stand up and dance at my seat? 

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other. 

Can I crowd surf or mosh? 

No. We want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do crowd surf or mosh. 

What should I do if I need assistance whilst visiting? 

We’re always here to help. If you have any questions or issues in the venue, please speak to one of our team at the Fan Information Points or around the venue. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.  

Will there be any pyros, lasers and/or strobes at the event I'm attending?  

Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects or contact us in advance for more information where possible.  

What can I buy at Co-op Live? 

We’ve made sure that Co-op Live is about more than the show. With a range of bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Co-op Live is mostly a cashless venue, and we’ll only accept contactless or card payments, unless you are purchasing merchandise, where cash payments are allowed.  

What is Co-op Live doing to keep me safe? 

Your safety and security are at the forefront of everything we do. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be. When visiting Co-op Live, please leave plenty of time to pass through our enhanced security checks and cooperate with our staff as they carry out important work to keep us all safe.

We have comprehensive procedures in place for every type of incident, meeting regularly and working extensively with local police and other authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately. To understand more about how we are keeping you safe, visit our Safety page.

Is there a multi-faith prayer room at Co-op Live? 

Yes, please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

Can I leave and return to the venue during an event? 

No, readmission is not permitted at Co-op Live.  

Is there free Wi-Fi available at Co-op Live? 

Yes, Wi-Fi is available throughout the venue.  

Can I meet the artist? 

Unfortunately, we can’t make this happen, but some events include meet and greet packages as part of the ticket options. Do check this out when purchasing your tickets. 

Do you have a smoking or vaping area? 

Co-op Live is a no smoking venue, including all e-cigarettes and vapes. If you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

Do you have defibrillators at the venue?

Yes – there are defibrillators outside all four main entrances of the arena, outside the three first aid rooms and in the bars on Levels 2,3 and 4.

Where can I get information whilst at the venue?

We have Fan Services Information Points located on Level 1 South Side and Level 3 West Side. Our team will be on hand to support you with any queries you may have including:

  • Answering any questions
  • Supplying ear defenders (subject to a fee and availability)
  • Supplying Young Visitor Wristbands
  • Managing Lost and Found Items

Accessibility

How do I book accessible tickets? 

All accessible tickets are available through Ticketmaster’s online booking system, meaning no call centres or time spent on hold.

Alongside wheelchair users, those with visual and hearing impairment, and ambulant seating, our accessible tickets are also available for customers with other additional requirements that limit access to general admission seating and standing areas.

All accessible tickets should be booked through Ticketmaster:

When booking tickets online via Ticketmaster – please select the “All Ticket Types” button and select either wheelchair access, ambulant, visual impaired or hearing impaired as appropriate from the drop-down menu. The essential companion ticket next to the accessible ticket you’ve highlighted should be chosen when booking. Note, all tickets must be purchased in one transaction.

Please note that the accessible symbol is used for all access requirements, therefore please make sure you are booking the appropriate tickets for your specific access requirements.

How do I apply for an essential companion? 

When purchasing accessible tickets, including an essential companion ticket, you will be asked to provide proof of eligibility. You will be contacted directly by Ticketmaster after purchasing accessible tickets, ensuring that tickets are allocated correctly, and the system is not misused.

To apply for the essential companion or for more information regarding eligibility to the accessible scheme please visit the Ticketmaster Accessibility Form.

Below is a list of documents Ticketmaster may accept when considering allocating a complimentary ticket:

· PIP (Personal Independence Payment)

· DLA

· Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist

· Carer's allowance · A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.

· Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse

· War Pensions Mobility allowance

· Blind or partially sighted registration certificate (BD8 or CVI certificate)

· A personal letter from the GP, community nurse or social worker

· Benefit award letters

· Copy of a blue badge (we would need to see both sides)

How do I get to Co-op Live if I have additional accessibility requirements? 

Co-op Live is located on Manchester’s Etihad Campus, and is accessible by foot via our designated step-free Citylink walking route, by cycle, tram, bus, or via car.

  • Step-Free Walking Route

The step-free Citylink walking route is clearly marked from Manchester’s Ancoats and New Islington areas, and readily accessible from the city centre. Helpers are available on event days to provide support and directions, and there will be some interactive entertainment in the lead up to events, building up the atmosphere as you head to the arena. We have invested heavily in the route alongside Manchester City Football to enhance your experience, including improved lighting and security on event days.  

  • Tram

The nearest tram stop is located at Etihad Campus, immediately adjacent to the venue (no more than a two-minute walk). All Metrolink trams and tram stops are accessible and include platforms with tactile edges for those with visual impairments. Etihad Campus tram stop is serviced by a lift. Note that mobility scooter users must own a permit to take the scooter onto the tram. Further details are available through Transport for Greater Manchester

  • Bus

There is a designated bus stop adjacent to the venue. Bus providers across Greater Manchester are committed to accessible services, with further information available through Transport for Greater Manchester. 

  • Parking

Limited accessible parking will be available for blue badge holders adjacent to the venue, and must be booked in advance. Where possible, we encourage those visiting Co-op Live to use public transport and the designated step-free route. 

  • Drop-off

Accessible drop-off points are available adjacent to the venue in the northern car parks. 

Accessible Entrances

Entrance B is the venue’s dedicated accessible entrance.

All entrances into the venue are step-free except entrance C which involves approximately 12 steps to access this entrance.

 

 Is accessible parking available at Co-op Live?

Complementary accessible parking is available at Co-op Live, and must be reserved in advance. You can book parking online here up to a month before the show date.

How do I book accessible parking at Co-op Live?

Please choose your event and book accessible blue badge parking here. You will need to provide a blue badge number and vehicle registration when making a selection. Parking opens up to a month before the show date, subject to availability.

How much does accessible parking cost at Co-op Live?

Accessible parking is free of charge when providing a blue badge number and vehicle registration. You can book parking online here, parking will be available to book up to a month before the show date.

What do I do if I’m experiencing issues booking accessible tickets?

If you are experiencing any issues in booking accessible tickets please contact Ticketmaster.

If you require extra assistance and are unable to book online, please contact the venue directly.

 

Where are accessible platforms and seating located?

Wheelchair accessible platforms and seating are available on every level throughout the venue to ensure variety and choice for all our fans.

All accessible seating (including wheelchair access platforms) may vary depending on the show layout.

- Level 0

Entrance B is a dedicated accessible entrance with direct access onto the step-free Level 0 wheelchair accessible platform.

Note that access to floor seated tickets is not step-free. Access to the event floor requires 4 steps.

Seats in floor blocks D1 and D2 are then accessed via 3 steps, followed by 2 steps per row.

- Level 01

Step-free wheelchair access platforms are located on row 24 on blocks 102,103,104,105, 106,107,108,109,110,111,112,113 and 114.

Ambulant seating is also available on row 24, and will require 2 steps to access.

Visual impairment, hearing impairment and non-step free access seating (including some ambulant seating) are available throughout the venue clearly marked on Ticketmaster when booking tickets.

- Level 03

Our designated accessible platforms on Level 03 are currently unavailable. If you require step-free access, please contact the access team in advance prior to booking tickets on Level 03.

All blocks within level 3 do have handrails. Please note the handrails are not continuous, and there are 3 steps per row.

Do you allow mobility aids on the standing floor?

To protect everyone’s health and safety, any mobility aids are not allowed on the standing floor. This includes walking sticks, canes, and wheelchairs. Accessible platforms are available across all levels at Co-op Live, and we will always do our best to facilitate any last minute relocation requests.

Do you provide power supply if needed for my medical equipment? 

Yes, we do. Please contact us to request this with one of our team in advance of the event. 

I've booked tickets with a different car registration; can I change my registration?

Yes. If you have booked Official Off Street Parking brought to you by Bristol Street Motors and need to change any details, please email us at clparking@cooplive.com and your request will be dealt with.

Do you offer help to my seat? Is there a Staxi wheelchair service?

Co-op Live offers a pushing and chaperone service from our ‘access point’, located close to Blue Badge Parking, to your seat. This service is open to anyone who needs additional support and is offered on a first come first served basis; this means wait times may vary. This service is not bookable. 

How do I move around inside Co-op Live if I have additional accessibility requirements? 

All concourse levels within the venue can be accessed step-free. Four publicly accessible lifts will transport fans to all levels.

Venue and safety staff are available to guide and support where necessary.

Accessible toilet facilities

Accessible toilets are located throughout the venue. The venue has accessible toilets on

Level 00, Level 01, Level 02 and Level 03. These are marked on maps both inside the venue and on the Co-op Live app.

Accessible toilets are accessed via a Rader Key. If you require assistance accessing the toilets please speak to a member of staff on the night of the event.

The venue also has gender-neutral toilets available located on level 00, level 02 and level 03. These are marked on the maps both inside the venue and on the Co-op Live app.

Can I use adult changing places at Co-op Live? 

The venue includes two fully accessible changing places facilities. These are in The Street on Level 00 and on the Level 01 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants. 

Can I access restaurants, bars and merchandise if I have additional accessibility requirements? 

All our bars, restaurants and lounges can be accessed step-free and include lowered counters for accessible ordering. 

Venue and safety staff are available support where necessary.

Can I bring my assistance dog to Co-op Live? 

Assistance Dogs UK - ADUK registered assistance dogs are welcome at the venue. However, we recognise that not all assistance dogs are registered with Assistance Dogs UK Members and assistance dogs can be trained by their owners. We allow access to assistance dogs who are not formally trained by Assistance Dogs UK as long as they meet the Equalities and Human Rights Commission’s definition of an assistance dog.

This means your dog needs to have been trained:

• Not to wander around the premises or approach other customers.

• To only go to the toilet on command in a designated area of the event.

• To sit or lie quietly next to their owner.

Due to the crowded nature of our events and the low lighting conditions customers can experience, we request that your assistance dog wears a high vis jacket, even if they do not usually do so. This request is to ensure we meet customers’ access requirements while ensuring we also fulfil our legal obligation to provide a safe environment for all customers.

Event staff will be available to look after your assistance dog to allow you to fully enjoy the show. Please let us know in advance by contacting us if you are bringing your assistance dog to the venue or if you have any questions.

Please note that on rare occasions, we may need to relocate you to a more suitable seat should you wish to remain with your assistance dog.

I have a hidden disability – what support is available for me? 

Co-op Live is proud to recognise the hidden disabilities sunflower scheme – please show your sunflower lanyard to a member of our security team and they will show you your dedicated entry door with extra support should you need it.  

Are hearing assistance and induction loops available at Co-op Live? 

The venue has a fully accessible hearing loop that can be accessed from anywhere within the venue bowl.

If you require more information, please contact the venue directly.

Can I bring medical supplies, equipment, or necessary food and drink with me? 

Although we don’t normally allow fans to bring supplies into the venue with them, we welcome fans who need to bring medical supplies, equipment or food and drink to manage medical conditions. Please contact us in advance should this be the case, providing as much detail as possible, including your seat number or ticket type so we can ensure the event teams are aware. A medical team will be available at each event.

Please note that on rare occasions, we may need to relocate you to a more suitable seat depending on the equipment you require to bring into the venue.

Are British Sign Language (BSL) Interpreters and Assisted Performances available?

If you require British Sign Language (BSL) interpreter, audio description or any other assisted performance, please contact the venue directly at least four weeks in advance of the event.

How can I raise a concern about special effects, including strobe lighting? 

Events are likely to include special effects including strobe and flashing lights, smoke, haze, and pyrotechnics. Any effects being used in the performance will be displayed at all entry points to Co-op Live and the seating bowl. Please speak to a member of staff on arrival should this be a cause for concern or contact us in advance for more information where possible.  

Are baby changing facilities available? 

Baby changing facilities are available throughout the venue. These can be accessed within the general WC blocks throughout the venue as well as in the following locations:

  • Level 00 – The Street
  • Level 01 – Outside Block 101 and 113
  • Level 02
  • Level 03
  • Level 04
What happens in an emergency if I have additional accessibility requirements? 

Our emergency systems include both visual and audible warnings. Assistance will be provided and where necessary fans will be guided to a safe space or refuge for evacuation, including the use of evacuation lifts. Evacuation routes are signed throughout the venue. 

Sustainability

What is Co-op Live’s sustainability policy?

Co-op Live has a vision to be the most sustainable arena in Europe, with the building designed with sustainability at its core. Putting people and the planet first is our priority in everything we do and at Co-op Live we’re committed to doing more to use less. We have many measures in place which support our vision and Manchester City Council’s goal of net zero carbon by 2038.


To find out more about everything we are doing in this space, visit our designated Sustainability page

Community

What is Co-op Live doing to support the local community? 

We pride ourselves as being a world class venue, done the right way. We’re working with local suppliers, contractors, and employing most of our staff from Greater Manchester and nearby towns.  

To find out more about our work with and support for the local community, visit our designated Community page.  

About Co-op Live

Who is invested in Co-op Live? 

Co-op Live is a joint venture between Oak View Group (OVG) and City Football Group (CFG). We are proud to be working with Manchester institutions Co-op as our naming rights partner. Additional investors include global superstar Harry Styles.  

When will Co-op Live open its doors? 

Our doors will open to our fans in April 2024.

How can I find a job at Co-op Live? 

We’re busy expanding our team at Co-op Live to deliver an exceptional live entertainment experience to our fans. To find out more, and to see all our casual and permanent vacancies, please visit our designated Jobs page.

Venue Maps