Facilities

Food, Drink and Merchandise  

With 32 food and drink outlets, there’s plenty of food and drink available, plus official merchandise from the event.

There will be official merchandise on Level 0, Level 1, Level 2 and Level 3.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

Where can I get information whilst at the venue?

We have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have including:

  • Answering any questions
  • Supplying ear defenders (subject to a fee and availability)
  • Supplying Young Visitor Wristbands
  • Managing Lost and Found Items
Can I bring my own food and drink with me?  

No, but we have a number of food and drink outlets at Co-op Live including bars, restaurants and lounges catering to all tastes and diets. All food and drink items will carry full ingredients lists and be clearly labelled with allergens to ensure those with food allergies can access the information they need easily.

If you need to bring anything from outside because of special dietary or medical requirements, please contact us in advance of your visit and speak to staff at the door on arrival.

We will be using unbranded, reusable cups onsite through the ONE Planet ONE Chance Reusable Cup System. Please return your cups to the specific return points so they can be washed and used again. You will be in with a chance to win great prizes every time you return a cup! We offer a bottle and baby food warming service for all parents who require it. Please visit the team in one of the food outlets who will be more than happy to help. 

 

Is there a multi-faith prayer room at Co-op Live? 

Yes, please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

Is there free Wi-Fi available at Co-op Live? 

Yes, Wi-Fi is available throughout the venue.  

Do you have a smoking or vaping area? 

Co-op Live is a no smoking venue, including all e-cigarettes and vapes. If you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

Can I use adult changing places at Co-op Live? 

The venue includes two fully accessible changing places facilities. These are in The Street on Level 00 and on the Level 01 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants. 

Accessible toilet facilities

Accessible toilets are located throughout the venue. The venue has accessible toilets on

Level 00, Level 01, Level 02 and Level 03. These are marked on maps both inside the venue and on the Co-op Live app.

Accessible toilets are accessed via a Radar Key. If you require assistance accessing the toilets please speak to a member of staff on the night of the event.

The venue also has gender-neutral toilets available located on level 00, level 02 and level 03. These are marked on the maps both inside the venue and on the Co-op Live app.

What is the Respite Room and how do I access it? 

Co-op Live is building a designated respite space; a safe space accessible to all who need it, including those with anxiety, which will be open from June 2024.

From June 2024, our stewarding team will be available to direct and grant access to you on the night. If you feel that you may require use of this space, please let us know in advance if you can by contacting us. The respite room is located on Level 1 on the Northeast corner of the venue, adjacent to the Co-op Backstage Club.

Are baby changing facilities available? 

Baby changing facilities are available throughout the venue. These can be accessed within the general WC blocks throughout the venue as well as in the following locations:

  • Level 00 – The Street
  • Level 01 – Outside Block 101 and 113
  • Level 02
  • Level 03
  • Level 04
Venue Wheelchair/Pushchair Storage 

The venue has a number of dedicated house wheelchairs, that can be accessed to move around the venue and to access seats. To request the use of a house wheelchair please speak a member of staff upon arrival at our accessible Entrance B, or speak to a member of the team at our fan service desk located on level 01 – opposite block 111.

Please note, house wheelchairs can only be used once inside venue and with the supervision of a member of the Co-op Live team. House wheelchairs can only be used to help move around the venue and not for the duration of the event.