On The Day

Arriving at the venue

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.

Early Queuing

For your own safety, we do not allow fans to arrive early to queue or camp outside.

We ask that customers arrive no earlier than 09:00 on the day of the event.

We do not issue numbered wristbands or number guests for the purpose of reserving a space in the queue. You will be allowed into the venue when the doors open. You will then enter in queue order.

Event Timings

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute.

We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open.

For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated.

House Rules

CAN I STAND UP AND DANCE?

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other.

CAN I CROWD SURF OR MOSH?

No, we want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do.

Assistance

We’re always here to help. If you have any questions or issues in the venue, please speak to one of the team. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.

Technical Warnings

Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects.

Alternatively you can always contact us. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request, however we will endeavour to find out as much as we can about when during the show, the effects are planned.

Shopping at Co-op Live

We’ve made sure that Co-op Live is about more than the show. With 32 bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you.

Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

Allergies and Intolerance

Please be aware that all dishes are prepared in an environment that may contain nuts, seeds, gluten, or lactose and that all dishes may have some traces of these or other allergens. Full allergen information is available to guests upon request, please just ask a member of staff on the night.

Safety

Your safety and security are at the forefront of everything we do. When visiting the venue, please leave plenty of time to pass through our enhanced security checks. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be.

Please cooperate fully with all security checks and support the staff as they carry out important work to keep us all safe. We have comprehensive procedures in place for every type of incident, meeting regularly with local police and authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately.

Readmission

Readmission is not permitted at Co-op Live.  

Meeting the artist

Unfortunately, we can’t make this happen, but some events include meet & greet packages as part of the ticket options.

Photography

In most cases, you can use your phone to capture the action, but professional cameras, video recording or any other form of recording equipment is strictly prohibited. There may be some occasion when the artist or event organiser asks fans to lock away their phones too. In that case, we will always let you know in advance on the event page and in the runup to the event.

Photos and videos may be taken throughout an event by the venue, event organisers, media, and others.

By entering Co-op Live, visitors consent to all such filming and to your actual or simulated likeness being included within any film, photograph, audio and/or audio-visual recording as detailed in our terms & conditions and privacy policy.

Cash Payments

Co-op Live is a cashless venue, however we will accept cash for merchandise payments only. All other payments must be made by card only.

Dress Code

We do not usually enforce a dress code for events at Co-op Live, however some restrictions may be in place for specific events. Any item of clothing prohibited for an event will be detailed in advance.

Phone Charging

We will sell battery packs in the venue. More information on this will be available shortly before the event.